Client background & business context

The company is a German globally leading lighting manufacturer with a history of more than 100 years.

  • Revenue: €4.115 billion (2018)
  • Number of employees: 27.400 all around the world (2018)



Being in partnership with multiple external providers operating on multiple time-zones, the customer felt the need of a central team with high availability, able to monitor the IT infrastructure and all the related business processes.


Accesa provided a 24/7 Monitoring team, able to identify potential issues and threats. We assessed impact and worked closely with both Internal and 3rd party providers until the issue(s) were resolved by:

  • 24/7 monitoring of critical network and infrastructure devices
  • Ensure availability of critical applications
  • Lower business impacts
  • Incident management

Our approach

  • Frequent active checks of client’s Network and Infrastructure devices
  • Identify potential issues and proactively inform responsible contacts
  • Assess system faults based on priority
  • Protect client’s best interest in relation with 3rd party providers


  • Lower business impact due to proactive alerting
  • Constant alerting potential security threats
  • Maintain a communication bridge until the issue is resolved
  • Perform Critical End of Month SAP activities


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