Client background & business context

Our client is a German holding company that manufactures products in cleaning, care and conservation products for bulk and private consumers.

 

Project

After externalizing a part of the IT department, the client needed to find a high availability team capable of monitor their infrastructure and to timely react to alerts. Our Monitoring team, with a 24/7 availability, was able to successfully cover the client’s needs with active monitoring, assessment of business impact, and incident management until issue resolution.

Challenges

  • 24/7 Monitoring of Critical Infrastructure devices
  • Service requests and incident tickets dispatch
  • Lower business impacts and downtime
  • Incident management

Our approach

  • Frequent active checks of Infrastructure devices
  • Identify potential issues and proactively inform responsible contacts
  • Assessment of system faults based on priority

Results

  • Diminished business impacts due to proactive alerting
  • Decreased overall system downtime
  • Successfully dispatch service requests and incidents to the appropriate teams
  • Incident management: maintain the communication bridge until the issue is resolved

 

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München

c/o Design Offices, Mies-van-der-Rohe-Strasse 6
80807 München, Germany
Phone: +49 89 2154 851 15

Zürich

Wallisellen, Zwirnereistr. 22
8304 Zürich, Switzerland
Phone: +41 44 830 92 30

Cluj-Napoca

Constanta 12, Platinia
400158 Cluj-Napoca, Romania
Phone: +40 364 115 115

Oradea

Cetatii Square 1, Oradea Plaza
410520 Oradea, Romania
Phone: +40 364 115 115

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