CMS PaaS to Bluemix IaaS Cloud Service Migration
Together with IBM and the client, we worked on an infrastr ...
Client background & business context
Our client is a German holding company that manufactures products in cleaning, care and conservation products for bulk and private consumers.
Project
After externalizing a part of the IT department, the client needed to find a high availability team capable of monitor their infrastructure and to timely react to alerts. Our Monitoring team, with a 24/7 availability, was able to successfully cover the client’s needs with active monitoring, assessment of business impact, and incident management until issue resolution.Challenges
- 24/7 Monitoring of Critical Infrastructure devices
- Service requests and incident tickets dispatch
- Lower business impacts and downtime
- Incident management
Our approach
- Frequent active checks of Infrastructure devices
- Identify potential issues and proactively inform responsible contacts
- Assessment of system faults based on priority
Results
- Diminished business impacts due to proactive alerting
- Decreased overall system downtime
- Successfully dispatch service requests and incidents to the appropriate teams
- Incident management: maintain the communication bridge until the issue is resolved
Say hello
München
Mies-van-der-Rohe-Strasse 6, c/o Design Offices
80807 München, Germany
Phone: +49 89 2154 851 15
Zürich
Wallisellen, Zwirnereistr. 22
8304 Zürich, Switzerland
Phone: +41 44 830 92 30
Cluj-Napoca
Constanta 12, Platinia
400158 Cluj-Napoca, Romania
Phone: +40 364 115 115
Oradea
Cetatii Square 1, Oradea Plaza
410520 Oradea, Romania
Phone: +40 364 115 115
Whether you’re interested in our services or you would like to learn more about our company, we are happy to provide you with the information you need.