Having in mind the main challenges outlined by our client, we provided a team of architects, consultants, and certiﬁed SAP Customer Experience experts, that guided the business in their ecommerce migration journey.
With a combined 40 years’ experience in the SAP Hybris (actual SAP Customer Experience) implementation and knowledgeable SAP certiﬁed developers, our team managed to bring all the guidance and the skills needed for a correct implementation of the SAP Customer Experience ecosystem.
This guidance comprised a series of reviews and further adjustments of the initially proposed solution architecture, as well as extensive code reviews. We also made sure that the platform can be used at its full potential from both a technical and a business point of view.
An important step in the approach was to enable the internal team to take ownership of the new platform. So, as part of our approach, we interviewed the client’s team to better understand the level of expertise and to prepare a tailored SAP Customer Experience training. Furthermore, we set up a mixed autonomous team that ensured a fast and correct transfer of knowledge.
We used an agile methodology throughout the project, allowing the client to have full visibility on the delivered business value and to adjust the priorities accordingly.