24/7 Monitoring

The effectiveness and efficiency of everyday operations are closely linked to costs and the way business applications behave on a day-to-day basis. To ensure the best outcome of your IT investments, you need to optimally employ your resources – you need a partner to keep a close eye on IT systems 24/7. That's where we come in: our expert monitoring and first line of defense teams cover our clients’ needs 24/7, using advanced know-how regarding a wide range of infrastructures, servers, and applications.  

Identify, contain, and prevent issues by employing us to oversee the health of your network, server or application: 

Cloud or on-premises monitoring

We keep the lights on for your business with round-the-clock supervision. 

Proactive monitoring

Risk assessment indicative of performance issues, enabling us to deal with discrepancies before they turn into issues. 

Preventive alerting

Escalating system critical issues, so it can be addressed quickly and efficiently. 

24/7 On-Call Services

24/7, around-the-clock, expert-level support for your IT environment 

2nd & 3rd Level Support

Within the ever-evolving business life-cycle, business applications and assets are closely linked to every-day business outcomes and objectives.

To keep your IT systems working at optimum levels, we operate on a holistic IT support mindset – we've coupled proactive monitoring and preventive alerting with 2nd and 3rd level technical support services as follows:

Incident management

We identify and analyze issues, acting as your first line of defense 

Escalation processes

We initiate a ticket-based escalation plan when high risk threats for your business processes are identified, to help resolve issues with as little impact to your business as possible 

Correct issues

24/7 availability for professional remote assistance from system experts for any technical query or issue 

Platform & Application Management

We understand the importance of good platform and application management for a business to grow and thrive. What's more, we have the experience and the know-how to offer platform management and application management services perfectly tailored to our clients’ business needs: customised tools that behave flawlessly under any circumstance.

From solution architecture and solution deployment to customisation and operations, we cover an entire range of activities that enable our clients to easily make the best of their IT landscape.  

We monitor and manage the chosen platform(s), respond to changes, and optimise as needed.

We are always expanding our expertise driven by the needs of our long-lasting client collaborations: 

  • SharePoint (IMS & AMS): The powerful document management and storage system you can use to work more efficiently and customise to your liking with our help 
  • CRM (MS Dynamics, SAS Analytics): Manage your interaction with current and potential clients to your advantage 
  • ERP: Keep core business processes running smoothly at all times 
  • EDI (Seeburger): Operate and communicate externally in compliance with the highest digital standards 
  • Front-end: Make sure your applications look and behave their best 
  • Back-end: A smooth customer experience is backed by a perfectly working system 
  • Middleware (Databases): Keep the link between distributed apps as strong as ever 

DevOps Services

DevOps is all about bringing business, development, and operations teams together, enabling organisations to gain valuable insights early on and build better apps faster.

Our DevOps experts will find the perfect fit between tried-and-true DevOps practices and your company’s endeavours, empowering you to not only keep up with the pace of a continuously evolving applications landscape, but also to succeed in it.  

When it comes to DevOps, we can help with: 

CI/CD Implementation

Integrating the right tools for the right job is key to improving quality through automation 

Operations & Performance Monitoring

You can rely on us for a wide range of services, from daily operations, to application performance monitoring and third-level complex troubleshooting 


The services we provide here include infrastructure architecture, as well as managing and administering container clustering solutions, whether on-premises, or in a public or hybrid cloud 


We run an emerging DevOps Academy. As part of the courses we offer, we have included Docker beginner and advanced workshops as well as Linux workshops in preparation for the RHCSA exam, enabling us to train more than 100 people in 2018 

Managed Azure, AWS

Cloud Services for Microsoft Azure 

We offer professional, end-to-end services for you to profit from the flexibility and affordability of Microsoft’s Azure cloud computing solution, both in a public cloud environment or on-premises.

From an initial assessment, fully transforming and migrating applications, to 24/7 monitoring and continuous optimization of the environment, you can rest assured – your digital transformation is in good hands. 

Cloud Services for AWS 

We can fully support you in embracing the world’s most broadly adopted public cloud platform – Amazon Web Services (AWS) – enabling you to face ever-changing business needs and market demands head on.

We have the experience and the expertise to be right by your side for the entire ride: assessing the organization’s IT landscape, transforming enterprise applications to fit the new environment perfectly, migrating to the new environment risk-free, and, finally, closely monitoring the cloud environment. 

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Say hello


c/o Design Offices, Mies-van-der-Rohe-Strasse 6
80807 München, Germany
Phone: +49 89 2154 851 15


Wallisellen, Zwirnereistr. 22
8304 Zürich, Switzerland
Phone: +41 44 830 92 30


Constanta 12, Platinia
400158 Cluj-Napoca, Romania
Phone: +40 364 115 115


Cetatii Square 1, Oradea Plaza
410520 Oradea, Romania
Phone: +40 364 115 115

Whether you’re interested in our services or you would like to learn more about our company, we are happy to provide you with the information you need.

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