Services / Operations & Support / Hero

Operations & Support

Ensure Smooth Operations & Reliable Support for Your Business

OUR EXPERTISE

We understand the challenges businesses face in maintaining smooth operations and providing reliable support. With our Operations & Support services, we offer comprehensive solutions to manage your infrastructure, resolve issues, and ensure the optimal functioning of your systems. 

By partnering with us for Operations & Support services, businesses can: 

- Ensure smooth operations and reliable support 

- Minimise downtime and disruptions 

- Proactively address issues and prevent recurring problems 

- Optimise IT infrastructure performance and security 

- Benefit from dedicated help desk support  

Infrastructure Management

We take care of managing and maintaining your IT infrastructure, including servers, networks, and databases. Our experts monitor performance, ensure security, and handle upgrades or migrations to keep your systems running smoothly.

Help Desk Support

Our dedicated help desk team provides technical assistance and prompt resolution of issues to minimise downtime and disruptions. We offer multi-channel support, ticket management, and knowledge base maintenance for efficient problem resolution.

Incident Management

We have robust incident management processes in place to address any disruptions or incidents promptly. Our team follows predefined procedures, coordinates resources, and communicates effectively to restore services quickly.

Problem Resolution

We employ proactive approaches to identify and address recurring issues or problems. Our experts perform root cause analysis, implement preventive measures, and drive continuous improvement for stable operations.

System Monitoring

We monitor your systems and networks 24/7, using advanced tools to proactively identify performance bottlenecks, security threats, or potential issues. This helps us take timely action and ensure uninterrupted operations.

Service Level Agreements (SLAs)

We offer service level agreements to define the scope of our services, response times, and performance metrics. Our SLAs ensure transparency, accountability, and adherence to agreed-upon service standards.

Transform your business with our services.

100+

Managed Services in 2022 - 2023

40+

Active clients 2022 - 2023

220+

Operations & Support specialists

OUTCOMES

Benefits

Use Cases

Facts & Figures

Benefits

Efficient operations – Streamline and optimise business operations, ensuring efficient and smooth functioning. By leveraging industry best practices, these services help businesses achieve operational excellence, reduce downtime, and improve productivity. 

Enhanced customer experience – Prioritise customer satisfaction by providing timely and effective support. With a dedicated support team in place, businesses can address customer inquiries, resolve issues promptly, and provide personalised assistance, leading to improved customer experience and loyalty. 

Scalability and flexibility – Enable businesses to scale their operations as per demand. Whether it's handling increased customer volume or expanding into new markets, these services ensure scalability and flexibility, allowing businesses to adapt and grow without disruptions. 

Proactive issue resolution – Proactively identify and address potential issues before they escalate. Regular monitoring, performance analysis, and proactive maintenance help detect and resolve issues early on, minimising downtime and optimising system performance. 

Cost optimisation – Identify areas of inefficiency and implement strategies to reduce expenses. By leveraging automation, streamlining processes, and implementing best practices, businesses can achieve cost savings and improved return on investment. 

GET IN TOUCH

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WHAT HAPPENS NEXT?

1

After you submit a contact form on accesa.eu, one of our representatives will review the information and get back to you in 1-2 business days.

2

We will then assign a Technical Presales expert to have a deep dive and assess your requirements and objectives.

3

The Presales expert will work with a bid team and a Software Architect to prepare a high level project estimation and the Sales expert will provide you with a commercial offer.

We will get back to you within 1 to 2 business days. We will also provide a proposed project allocation and start date after a minimum of 15 days from the deep dive session.

Address: Constanta 12, Cluj-Napoca, Romania