Cookie Policy

Data Controllers

We are ACCESA a group of companies including ACCESA IT SYSTEMS SRL and ACCESA CONSULTING SRL, collectively referred to as "ACCESA".

In accordance with applicable data protection laws, we operate as Joint Controllers when processing your personal information. This means that we share responsibility for how your data is collected and used to provide our various services, including Cloud Solutions, Process Automation Platforms, and AI Custom Software Development Operations & Support.

Contact Details

Head Office: Constanta 12, Platinia Office, 400158 Cluj-Napoca, Romania 

Phone: +47 22 83 39 50

Email:hello@accesa.eu

Website:https://www.accesa.eu/

Contact Us

If you have any questions, concerns, comments, or requests regarding this Privacy Policy or our data practices, please contact us to dpo@accesa.eu.

Purpose

Strictly Necessary Cookies  (Essential Cookies)

It is essential for our site to function correctly. Cookies are automatically set when you use our site and cannot be turned off. They don't store personal information.

Preferences Cookies (Functional Cookies)

These enhance your experience by remembering your language preference, region, and login details. If disabled, some services may not work correctly.

Performance Cookies

These help us analyze site performance and visitor behaviour. Information is anonymous and aggregated. Disabling them means we can't monitor site performance.

Statistics Cookies (Analytics)

They collect anonymous data about your site usage to improve functionality. Some are from third-party analytics services, solely for our use.

Marketing Cookies  (Advertising Cookies)

These track your online activity to deliver relevant ads. They may share data with other organizations. They are usually third-party and result in more personalized ads.

Source

First-Party Cookies

Our website puts First-party cookies on your device directly when you visit. 

Third-Party Cookies

Set by external services like advertisers or analytics tools. 

Duration

Session Cookies

These cookies are temporary and expire once you close your browser (or once your session ends). 

Webpage Cookies

Stay until deleted or expire for up to 12 months. 

Website Security

We process data to protect our website, prevent unauthorized access, and stop fraud.  

Legitimate Interest 

IP addresses, device info, browser info, website usage data, clickstream data, and session info. 

Cookies and  Tracking Technologies

We collect data about your browsing activities, preferences, and interactions through cookies and similar technologies. 

Consent (Unless strictly necessary) 

IP address, device information, browser information, website usage data. 

Cookie Consent Recording

We request and record your consent for non-essential cookies and manage cookie preferences to comply with legal requirements. 

Legal Obligation 

Legitimate Interest 

Recording of your consent for non-essential cookies, cookie preferences, device and browser info, IP address. 

Storing Users Preferences

We use cookies and related technologies to store users' preferences. 

Legitimate Interest 

IP address, device information, browser information, website usage data. 

Data Retention Execution

We process data to meet legal obligations, like record-keeping requirements, data retention and erasure requirements 

Legal Obligation 

Erasure of data collected after retention period has expired. 

Website Analytics and Performance

We use data for website analysis to enhance performance and user experience. 

Consent 

Legitimate Interest 

Website usage data, clickstream data, session info, device info, browser info, anonymized data, preferences. 

Research and Development

We process data to improve website features 

Consent 

Website usage data, user feedback, survey responses 

Location-based Interactions

We collect geolocation data with your consent to enhance your website experience. 

Consent 

Geographic Position 

Customizing User Experience

We personalize your website experience based on your preferences. 

Consent 

Website usage data, page views, clickstream data, session info, device info, browser info. 

Personalized Marketing and Advertising

We collect data for personalized marketing communications and targeted advertising based on your website preferences and behaviour. 

Consent 

IP address, device information, browser information, website usage data, demographic information, visitor interactions. 

Conversion tracking and remarketing

Tracking actions and behaviour for remarketing or targeted advertising purposes. 

Consent 

IP address, device information, browser information, website usage data, conversion data, interaction data. 

Lead generation and marketing analytics

Generating leads, assessing marketing effectiveness, measuring campaign performance. 

Consent 

Website form data, contact information, interaction data, marketing analytics data and demographic information. 

Displaying content from external platforms

This service allows viewing content from external platforms. 

Consent 

Web traffic data may be collected even when Users do not use it. 

Monitoring and auditing

We use cookies and related technologies to monitor the technical status of our website and ensure its operation, internal or external audits, compliance assessments, adherence to security standards. 

Legitimate interest 

IP address, device information, browser information, website usage data. Identifying info, documentation, audit logs, records, compliance data. 

Responding to  Legal Requests

We process data to respond to legal requests, such as court orders or law enforcement inquiries. 

Legal Obligation 

All personal data is collected through cookies. 

Technical Information

We collect data about device, browser, and internet connection details when you access our website. 

Website Usage

We track your actions on our site, like page visits and link clicks, to improve and personalize your experience. 

Cookies Data

We collect info like your IP address, browser type, and how you browse.  

Opt-In Data

We request permission for non-essential cookies, storing your preferences for personalized site use. 

Geographic Position

With consent, we collect approximate locations (country and city) for location-based services and site enhancement. 

Other necessary data

Depending on interactions, we may process additional data like service logs, activity history, performance metrics, feature usage statistics, contact details, incident reports, and more for service provisioning and support.

Data from Third-party Services

We may use third-party tools like Google Analytics, Hotjar and Intercom for website enhancement, user behaviour analysis, and service improvement. These tools collect and process personal data, detailed in the "Third Party Services" section.  

Cookie Name

Purpose & Usage

Data Collected

Type & Duration

Host

_aConsent

This is a cookie placed by our website that serves as a means of persistently storing and retrieving user preferences for tag activation on the website.

User consent on cookie modal

First Party Cookie

Strictly necessary (Essential) 

Browsing Session

Our website

XSRF-TOKEN

This is a cookie placed by our website for security purposes. It is used to measure the security level and to protect your online experience. It helps ensure the safety and privacy of your interactions on our website and applications. 

Data to defend against malicious attacks and verify that actions on our website are legitimate and not harmful; details about your session; information about your user ID, roles, and permissions; IP address and device data, security events, like failed login attempts or breaches. 

First Party Cookie

Strictly necessary (Essential) 

Browsing Session

Our website 

csrfSecret

This is a cookie placed by our website for security purposes to prevent attacks and secure our web applications. It helps ensure that requests to modify data (e.g., submitting forms, requesting calls) are legitimate and originate from the same user who initiated the session.

Data to defend against malicious attacks and verify that actions on our website are legitimate and not harmful. 

First Party Cookie

Strictly necessary (Essential) 

Browsing Session

Our website 

intercom-session-[app_id]

This session cookie is provided by Intercom and is typically used for live chat and customer support functionalities. The cookies help in maintaining sessions and identifying users.

The cookie is refreshed on each successful logged-in ping, extending it one week from that moment. The user can access their conversations and have data communicated on logged-out pages for 1 week, as long as the session isn’t intentionally terminated with Intercom (‘shutdown’); which usually happens on logout.

Identifier for each unique browser session.

First Party Cookie

Functional (Preferences)

1 week

Intercom

intercom-id-[app_id]

This cookie is provided by Intercom and is typically used for live chat and customer support functionalities. As people visit our website, they get this cookie.

This is an anonymous visitor identifier cookie.

First Party Cookie

Functional (Preferences)

9 months

Intercom

intercom-device-id-[app id]

This cookie is provided by Intercom and is typically used for live chat and customer support functionalities. It is refreshed on each successful ping, extending it to another 9 months. The user cand access the conversations that were created on the device for the duration of the cookie’s life.  

Identifier for each unique device that interacts with Messenger.

First Party Cookie

Functional (Preferences)

9 months

Intercom

_hjIncludedInSessionSample_{site_id}

This cookie is placed by Hotjar and is used to signal whether a user is included in the data sampling defined by the site's pageview limit.

User behaviour and interactions on the website.

First Party Cookie Performance Cookie

Browsing Session - 2 minutes duration, extended every 30 seconds.

Hotjar

_hjSessionUser_{site_id}

This cookie is placed by Hotjar. It is established upon a user's initial page visit. It retains the unique Hotjar User ID specific to our website, ensuring continuity for subsequent visits. The cookie persists for 365 days, attributing data from multiple visits to the same user ID within the same site, while Hotjar maintains a policy of not tracking users across different sites.

Unique Hotjar User ID specific to our website, user behaviour and interactions on the website, data from multiple visits of the same user ID.

First Party Cookie Performance Cookie

365 days

Hotjar

_hjFirstSeen

This cookie is placed by Hotjar and helps us to identify whether a user is a new or returning visitor. It lasts for 30 minutes, extending with user activity.

Marks a user's initial session, aiding recording filters in identifying new sessions.

First Party Cookie Performance Cookie

Browsing Session – 30 minutes

Hotjar

_hjSession_{site_id}

This Hotjar cookie is used to store session-level data, but it's not tied to individual users. Retains current session information, ensuring that subsequent requests within the session window are associated with the same session. It has a 30-minute duration and extends on user activity.

User behaviour and interactions on the website.

First Party Cookie Performance Cookie

Browsing Session – 30 minutes

Hotjar

_hjAbsoluteSessionInProgress

This cookie is placed by Hotjar and is used to detect the first pageview session of a user.

User Session Information

First Party Cookie Performance Cookie

Browsing Session – 30 minutes, extended on user activity

Hotjar

_ga

The main cookie used by Google Analytics enables a service to distinguish one visitor from another. Any site that implements Google Analytics, including Google services, uses the ‘_ga’ cookie. Each ‘_ga’ cookie is unique to the specific property, so it cannot be used to track a given user or browser across unrelated websites.

User interaction data, including page views, session duration, and user behaviour.

First Party

Performance/Statistical Cookie

2 years

Google

_gid

 The primary purpose of this cookie is to distinguish users for tracking and analytics purposes. It is used to assign a unique identifier to each user, allowing Google Analytics to generate statistical data on how users interact with the website. This information helps us analyze and improve the performance of our website site.

User interaction data, including page views, session duration, and user behaviour.

First Party

Performance/Statistical Cookie

24 hours

Google

_gat

Used to throttle request rates to the server, ensuring efficient data collection.

If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property- id>. 

No data collected

First Party

Technical control cookies (Essential)

Browsing Session – 1 minute

Google

_gat_UA

This is a pattern-type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It is a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high-traffic volume websites.

No data collected

First Party

Technical control cookies (Essential)

Browsing Session

Google

_ga_<container-id>

This is a cookie set by Google Analytics used to persist session state and for Google Tag Manager to manage website tags and track user interactions.

Data related to website tag management and user interactions.

First Party

Functional Cookie

Browsing Session

Google

_fbp

This cookie is placed by Facebook and used to deliver and measure the effectiveness of advertising, as well as to personalize and target ads to users based on their interests and behaviour. This cookie identifies browsers for businesses using Meta Products for the purposes of providing advertising and site analytics services. They serve the same purposes as cookies set in Meta's own domain, which are to personalize content (including ads), measure ads, produce analytics and provide a safer experience.

Ad interaction data, including ad clicks and conversions.

Third-Party 

Marketing Cookie

90 days

Facebook

IDE

This cookie placed by Google Ads is used for targeted advertising, ad personalization, and measurement of ad performance.

Contains a unique browser and user ID, used for targeted advertising. 

Third-Party 

Marketing Cookie

13 months EEA UK / 24 months elsewhere.

Google Ads

DSID

This cookie placed by Google Ads is used for ad personalization and measuring ad effectiveness.

Ad interaction data, including ad clicks and conversions.

Third-Party 

Marketing Cookie

2 weeks

Google Ads

CONSENT

Used by Google to store user consent preferences for various services.

User consent preferences.

First Party

Functional Cookie

24 Months

Google

AEC

(Advanced Event Collector)

Ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge.

The cookie is involved in session management and security, primarily tracking the source and authenticity of requests made during a browsing session.

First Party

Functional Cookie

6 months

Google

lidc

This cookie is placed by LinkedIn and used for routing and is often associated with LinkedIn's ad delivery and analytics. It helps LinkedIn to optimize the delivery of ads and to gather analytics data on LinkedIn ads served on third-party websites.

Data related to routing and analytics.

Third-Party 

Performance/Statistical Cookie

24 hours

LinkedIn

Bcookie

Browser Identifier cookie to uniquely identify devices accessing LinkedIn to detect abuse on the platform and diagnostic purposes.

User browser identification and tracking data.

Third-Party 

Marketing Cookie

1 Year

LinkedIn

li_sugr

This cookie is placed by LinkedIn and used to make a probabilistic match of a user's identity outside the Designated Countries and for tracking user preferences and providing relevant content.

User preference data.

Third-Party 

Marketing Cookie

90 days

LinkedIn

li_gc

This cookie is placed by LinkedIn and used to store the consent of guests regarding the use of cookies for non-essential purposes.

Used by LinkedIn for tracking user preferences and providing relevant content.

User preference data.

Third-Party 

Marketing Cookie

6 months

LinkedIn

UserMatchHistory

This cookie is placed by LinkedIn and used to set LinkedIn Ads ID syncing. Used by LinkedIn for ad targeting based on user behaviour and interactions.

Ad targeting data, including user behaviour.

Third-Party 

Marketing Cookie

30 days

LinkedIn

AnalyticsSyncHistory

This cookie is placed by LinkedIn and used to store information about the time a sync took place with the lms_analytics cookie. Used by LinkedIn for data synchronization between various services.

Information about the time a sync took place with the lms_analytics cookie.

Third Party 

Performance/Statistical Cookie

30 days

LinkedIn

lms_analytics

This cookie is placed by LinkedIn and used to identify LinkedIn Members when they are off LinkedIn (outside the LinkedIn platform) for analytics purposes. It helps LinkedIn track and analyse the behaviour of its members on external websites.

The cookie collects data related to the activities and interactions of LinkedIn members on websites other than LinkedIn. This data is used for analytics and understanding user behaviour.

Third Party 

Performance/Statistical Cookie

30 days

LinkedIn

Service Providers

These are companies that assist us in managing our business activity, including technical support, hosting, cloud solutions, security and risk management tools, data analysis, and IT services. These partners are contractually bound to comply with our data privacy and security requirements, ensuring the protection of your personal information. They are authorized to access personal data solely for the purposes we specify, contributing to the efficiency and security of our services.

Professional Advisors

We might work with lawyers, accountants, auditors, or consultants who could access your data while providing their services.

Legal and Regulatory Authorities

Occasionally, legal obligations may require us to share email data with law enforcement, regulators, or government authorities.

Business Transfers

If we undergo a merger, asset sale, or significant organizational change, your data may be transferred to the new entity or owners.

Third-Party Tools and Platforms

We use various third-party tools and platforms to enhance our processes. These tools may process your data on our behalf.

Other Authorized Recipients

There might be other authorized recipients we have to share data with, depending on specific situations and laws,

Right to Withdraw Your Consent 

You can withdraw your consent for the processing of your Personal Data at any time.

Right to Be Informed

You have the right to be informed about how your Personal Data is collected and processed. This includes knowing the purposes, who is processing your data, and how long will be kept. 

Right to Object to Processing

When we process your Personal Data based on public or legitimate interest, you can object to it.

Right to Access Your Data

You can find out if we process your Personal Data, get details about the processing, and a copy of your Personal Data.

Right to Rectify Your Data

You have the right to ensure that your Personal Data is accurate and to request corrections if necessary.

Right to Restrict the Processing of Your Data

You have the right, under certain circumstances, to restrict the processing of your Personal Data. In this case, we will not process the Personal Data for any purpose other than storing it.

Right to have Your Data Erased or otherwise removed

You have the right, under certain circumstances, to obtain the erasure of your Personal Data. 

Right to Portability of Your Data

You can receive your Personal Data in a structured, machine-readable format and, if possible, have it sent to another controller. This right applies when your Personal Data is processed automatically, based on your consent, a contract, or pre-contractual obligations.

Right Not to Be Subject to Profiling and Automated Decision-Making

You have the right not to be subjected to solely automated decision-making processes, including profiling, that significantly affect you. This means that important decisions, such as those related to your rights, benefits, or legal matters, should not be made solely by automated systems without human intervention. This right safeguards against unfair or discriminatory automated decisions.

Right to Lodge a complaint

You have the right to bring a claim before the Romanian Supervisory Authority (National Authority for the Supervision of Personal Data Processing - https://www.dataprotection.ro/) or directly to the court.