Over the past five years, our partnership with Atruvia has grown through the people, ideas, and ways of working that have shaped every stage of our collaboration. The evolution of one of our earliest automation projects into RPA as a Service (RPAaaS), a scalable service that today supports banks across the Atruvia ecosystem shows how a small RPA project can grow into a delivery model that scales alongside the solution itself.
While we started with individual automations, regular alignment meetings, retrospectives across Accesa and Atruvia mixed teams, and a shared commitment to understanding the end user's goals and business context, enabled us to go much further. By continuously refining a shared way of working, adapting to business goals and context, as well as ensuring excellence in technical delivery, we worked together to develop solutions that streamlined high-volume banking processes while maintaining the reliability and quality expected in a highly regulated environment.
Covering multiple use cases effectively and with a seamless integration into existing systems, adoption grew and more banks embraced our automation solution, shifting our focus towards creating a reliable, scalable service model that could support even more use cases, long-term operations, and the evolving needs of the Atruvia ecosystem. As our role grew beyond development, our work evolved into RPAaaS, which strengthened collaboration and made the team’s ability to work together essential; not just to build solutions, but to continuously adapt their ways of working to meet customer needs quickly, effectively, and securely.
What began as one of our first joint initiatives has evolved into a strong and trusted partnership. Accesa has proven to be a highly capable RPA enabler, while the collaboration on a personal level has always been defined by openness, reliability, and a shared commitment to finding the right solutions. Although we needed time at the beginning to establish the right way of working together, this has developed into a very effective and valued collaboration built on fast response times and honest exchange, says Niels Gent – Emmert, RPA Product Owner at Atruvia.
The Making of RPAaaS
Supporting the service beyond delivery
Turning the first automation projects into a long-term service changed the way our teams worked together. Alongside the project meetings, dedicated alignment sessions and retrospective part of our agile delivery model, we created additional space to review progress, share feedback, and adapt the way we collaborate as the solution evolves, covering both strategic planning and a more flexible real-time approach to integrate feedback and align shape future developments.
By bringing together delivery, technical, and operational perspectives, these interactions strengthened alignment, accelerated decision-making, and reinforced the long-term partnership between our teams.
Our collaborative approach
Aside from enhancing collaboration and developing our technical capabilities, shared learning also shapes how we work together and the value we’re able to deliver.
We work with our Atruvia colleagues to bring greater consistency to discovery sessions and refine documentation through lessons learned and continuous feedback, ensuring that our experience both grows with each automation and that RPAaaS draws on that growing experience.
Since every robot supports a distinct banking process previously handled manually, with its own requirements and some interact with the same applications, this allows our teams to apply their growing knowledge of Atruvia’s systems to make subsequent robots more robust.
Over time, individual automations become part of a broader platform that enables new automation capabilities to be introduced more efficiently. Banks can benefit from ready-to-use services without the complexity of building, operating, or maintaining the underlying infrastructure themselves, thanks to an RPAaaS collaboration model that continues to evolve alongside their business.
Meaningful impact beyond automation
Through this combined effort, the Accesa and Atruvia teams supported the development of RPAaaS into a service that delivers value across Atruvia’s banking ecosystem. By streamlining high-volume processes, it reduces manual effort and helps lower operational costs associated with processing and error handling. Faster, more consistent processes enable banking teams to focus on higher-value activities and contribute to a better user experience.
For Atruvia, the RPAaaS represents a scalable foundation for extending automation capabilities to more banks.
A future-ready foundation
The long-term trust between our team and Atruvia has been built on consistent delivery and adaptability. We expanded our capabilities together, supporting RPAaaS beyond its initial implementation and into long-term operations.
By combining technical expertise with a deep understanding of Atruvia's approach, we transformed a tactical automation initiative into a strategic platform. That reliability, together with a proactive and collaborative approach, strengthened the partnership over time and created a solid foundation for continued innovation.
As our expert, Andra Dolha, Squad Lead and Senior Delivery Manager at Accesa, says, today, Atruvia and Accesa work as trusted partners, collaborating, debating, innovating, and driving successful outcomes together.
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